Refund policy

Return & Refund Policy

All products sold by The Belief Frequency are made to order specifically for you. Because our products are produced on demand rather than kept as pre-made inventory, we generally cannot accept returns, exchanges, or cancellations due to a change of mind.

Cancellations and Order Changes

Orders enter production shortly after they are placed. Once an order has entered production, it cannot be canceled or changed. Please carefully review your items, sizes, colors, quantities, and shipping information before completing your purchase.

Returns and Exchanges

We do not accept returns or exchanges for buyer's remorse, incorrect size or color selection, or a change of mind.

Please review the applicable sizing information before ordering apparel. Because each item is made specifically for the order, selecting an incorrect size does not qualify the item for a return or exchange.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible after receiving your order.

Include your order number, a description of the issue, and clear photographs showing the problem. We will review the claim and, when appropriate, arrange a replacement or other suitable resolution.

Please do not send an item back without contacting us first.

Lost or Missing Orders

If your order appears to be lost in transit or your tracking information indicates a delivery problem, please contact us so we can investigate the shipment with our fulfillment provider.

Customers are responsible for providing a complete and accurate shipping address when placing an order. Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Refunds

Because our products are made to order, refunds are not provided for buyer's remorse, incorrect size or color selection, or changes of mind.

When a refund is determined to be appropriate because of a qualifying order problem, it will be issued to the original payment method.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.