Shipping policy
Shipping Policy
All products from The Belief Frequency are made to order. Because your item is created specifically after your order is placed, please allow time for both production and shipping.
Order Processing & Fulfillment
Our products are produced and fulfilled by our third-party fulfillment partners. Fulfillment times may vary depending on the product, order volume, and fulfillment location. Estimated delivery dates shown during checkout are estimates and are not guaranteed.
Shipping
Shipping costs and available shipping methods are calculated and displayed at checkout when applicable. Orders may be fulfilled from different facilities depending on product availability and destination.
If an order contains multiple products, those products may be produced at different facilities and arrive in separate packages at different times. You will not be charged additional shipping simply because an order is split into multiple shipments beyond the amount shown at checkout.
Tracking
When tracking information is available, it will be provided after your order has been fulfilled and shipped. Please allow time for the carrier's tracking information to update after a shipping label is created.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Because orders may enter production shortly after being placed, we cannot guarantee that an address can be changed after an order has been submitted.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains the wrong item, or appears to have been lost in transit, please contact us as soon as possible. Include your order number and, when applicable, photos showing the issue so we can investigate it with our fulfillment partner.
Returns & Cancellations
Because our products are made to order, we do not accept returns, exchanges, or cancellations for buyer's remorse, incorrect size or color selection, or a change of mind. Please review our Return & Refund Policy for complete details.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery delays caused by the carrier, weather, holidays, or other circumstances outside our control may occur. We will assist with shipping issues when possible, but carrier delivery dates cannot be guaranteed.